"With the Avid Advantage, we are committed to matching the revolutionary technology innovation in Avid Everywhere with an all new industry standard for service and customer collaboration," said
The Avid Advantage offers a dramatically expanded and flexible range of services and programs, and is available worldwide in nearly every country, supporting seven languages, 24 hours a day, seven days a week, 365 days a year through the following teams:
Comprised of the industry's leading domain experts and thought leaders, the Avid Professional Services team partners with customers to customize solutions and workflows, install new systems, optimize network infrastructure, and achieve the highest possible value from Avid solutions. New professional services offerings include:
Customer Care (formerly Customer Success/Support)
From comprehensive online self-help tools, including the expansive Knowledge Base of tech support articles and how-to videos, to multi-tiered Avid Advantage support plans and pay-per-incident tech support, Avid Customer Care is announcing a variety of enhanced and expanded resources to help customers stay productive, including:
Avid Education (formerly Training)
Avid Education now offers customers the choice to take training and certification courses at an Avid facility, Avid Learning Partner location, or online. With new training options and locations, customers now have more flexibility in choosing how, where, and when they receive their Avid education. As part of The Avid Advantage, Avid Education is announcing new certifications for iNEWS and Avid MediaCentral Platform development.
Through Avid Everywhere, Avid delivers the industry's most open, innovative and comprehensive media platform connecting content creation with collaboration, asset protection, distribution and consumption for the most listened to, most watched and most loved media in the world—from the most prestigious and award-winning feature films, music recordings, and television shows, to live concerts and news broadcasts. Industry leading solutions include Pro Tools®, Media Composer®, ISIS®, Interplay®, and Sibelius®. For more information about Avid solutions and services, visit www.avid.com, connect with Avid on Facebook, Twitter, YouTube, LinkedIn, Google+; or subscribe to Avid Blogs.
CONTACT: PR Contact:
Avid Amy Paladinoamy.email@example.com 617.733.5121
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